Refund Policy

Last updated: October 29, 2026

Digital keys are delivered instantly and cannot be "returned" like physical goods — but your purchase is still protected. This policy explains exactly when and how refunds work.

1. 30-day money-back guarantee

You may request a full refund within 30 days of purchase if:

• Your key fails to activate on a compatible device and we cannot make it work or replace it;
• You bought the wrong edition or platform by mistake (e.g., a Windows key for a Mac);
• The product you received is materially different from its product page description;
• Your order was duplicated or you were charged twice.

2. How to request a refund

Email support@snapdigitals.com with your order number and a short description of the issue. For activation problems we may first offer a free replacement key or a live troubleshooting session — many issues are fixed in minutes. If you prefer a refund, we process it without argument.

3. Refund timing

Approved refunds are issued to your original payment method within 1 business day. Depending on your bank or card issuer, the funds appear within 5–10 business days. Coupons are refunded proportionally; delivery is always free.

4. When refunds are not available

• After 30 days from purchase;
• When the key has been successfully activated and used, except where activation later fails through no fault of yours (still covered by the guarantee);
• Orders involving fraud, abuse, or resale of activated keys.

5. Chargebacks

Please contact us before opening a card chargeback — we resolve virtually every issue faster than a dispute process, and chargebacks filed without contacting us first may be contested with delivery records.

6. Statutory rights

Nothing in this policy limits mandatory consumer rights in your country of residence, including EU/UK withdrawal rights for digital content where applicable.