We reply within minutes
Order question, activation help, refund request — our human support team is available 7 days a week, including weekends and holidays.
Email us
support@snapdigitals.com
Median first reply: under 15 minutes.
Support hours
Monday–Sunday
08:00 – 24:00 UTC · automated key delivery 24/7
Before you write
Have your order number (KM-…) ready — it makes activation and refund requests instant.
Send us a message
FAQ
Frequently asked questions
My key hasn't arrived. What do I do?
First check your spam/junk folder and any "promotions" tab — delivery emails arrive from support@snapdigitals.com within about a minute of payment. Still nothing after 15 minutes? Email us with your order number and we'll resend immediately.
My key says "invalid" during activation.
Make sure you're installing the edition you bought (a Windows-only key won't work on macOS) and that you're typing the key exactly as delivered — 25 characters, five blocks of five. If it still fails, contact us: we'll either fix it live, send a replacement key, or refund you in full.
Can I move my license to a new PC?
Lifetime retail licenses (Office 2021/2024) are tied to one PC. Microsoft 365 subscriptions can be reinstalled freely on any devices covered by your plan. If you're upgrading hardware, contact us before deactivating the old machine — we can often help.
Do you offer bulk/quantity discounts?
Yes — for 5+ keys of the same product, email us and we'll set you up with a bulk price and a combined invoice.